Women of Marble - Cycladic Reclining Female Figures Free Essay Example, 1750 words

The positive space occupied by the object is indicative of the shape of a human female who is perhaps standing or lying somewhere straight with folded arms. The lines, horizontal and vertical are used to form the object giving different shapes to the body. Horizontal lines are used to form the shoulders, neck, torso, arms, knees and feet of the figure. However, the use of vertical lines suggests forming the shape of the legs and nose. The horizontal and vertical lines have been used in combination to form different shapes in the figure with curved lines showing thighs and legs. The texture of the statue gives the sense of hardness with slender features that seem to be delicate and fragile and would get broken if mishandled. On the whole, formal analysis of the reclining female figure shows that the figure is dull in colour, with geometrical shapes, curved, horizontal and vertical lines and hard but delicate texture (Hammel, 2011). The reclining female figure belongs to the Cycladic civilization that was famous for the collection of marble figures which people of this civilization used to make (Hammel, 2011). We will write a custom essay sample on Women of Marble - Cycladic Reclining Female Figures or any topic specifically for you Only $17.96 $11.86/page

Critical View Of Race To The Bottom And Globalization.

Critical view of Race to the Bottom and Globalization: Race to the bottom and Globalization has a critical relationship between them. Critics say that Globalization expedites the tendency of adopting the concept race to the bottom. Race to the bottom concepts says that the characteristic of continuous lowering the standard in terms of labor or environment as a result of the continuous competition. This concept mainly affects the developing countries in two ways directly and directly. Developing countries might have the perception that to cope with the global competition they need to decrease their product cost as much as possible. This phenomena leads them to behave in two ways. 1) Countries may directly soften the environmental laws and†¦show more content†¦From above examples we have seen that even developed countries have to deal with Race to the bottom affect, but as their income level rise their importance also shifts to the environmental issues. Developing countries concerns on environmental regulation is the erosion of their competitive position due to the movement of pollution-intensive industries to countries with lower standards. According to the research after global awareness of environmental safety arises, it can be concluded that neither study on trade flows nor on the FDI shows the International Traders choose their business location based on environment regulations rather than all other important factors. There are many evidences that support the opposite scenario as well. Globalization supports to take proper measure for environmental safety. The study of Frankel and Rose (2003) and Busse (2004) showed many evidences that clearly defines how Globalization can positively effect the environment. According to Busse environmental regulations is influenced by income level. The primary effect appears to come via income itself. When a country experiences economic growth its per capita income increases it can pays attention to environmental laws and regulation after serving its basic needs. Frankle and Rose found positive co elation between openness to trade and environmental quality. Openness to trade helps developing countries to enjoy both incentive to adopt greenShow MoreRelatedThe Political Economy Of Globalization1699 Words   |  7 Pagesand Layna Mosley both discuss globalization in detail and both have similar views regarding globalization. In the chapter â€Å"The Political Economy of Globalization† Layna Mosley asks the question whether globalizations effect on government policy making has adverse effects on the state of the global economy or if governments retain autonomy in regards to policymaking despite globalization. She analyzes trends in globalization and the hypothesis of â€Å"the race to the bottom† as well as economic opennessRead MoreGlobalization Has Affected Collective Bargaining Around The World1814 Words   |  8 Pagesof culture; this is globalization. Today the integration is happening more rapidly than ever before. Globaliz ation happens in three different classes Economical, Political, and Socio-Cultural. Each one of these classes have impacts on collective bargaining and labor rights in the countries they operate in. This literature review will discuss pass essays which discuss how each class of globalization has Affected collective bargaining around the world. Economic Globalization has seen an increaseRead MoreCritical Race Theory Of Race And Racism1458 Words   |  6 PagesCritical theories of race and racism have been used by sociologists to not only describe modern societies, but also address issues of social injustice and achieve an end to racial oppression. Critical race theory is one of the most widely used for this purpose. Its utility rests upon the assumption that race is a social construct and not an inherent biological feature. In place of the concept of inherent race, critical race theory proffers the concept of racialization. The tenet that the conceptRead MoreEssay about Bravely J. Silvers Forces of Labour2600 Words   |  11 Pagesis the sociological framework of Silver (2003), which is our central focus, is in contrast with the above approaches. Therefore, it’s imperative to provide an overview of what Silver was critical about. Silver conceived that the above approaches and numerous other literatures about labor unrest a nd globalization comprise severe methodological ramifications. Contrary to these she states that a coherent methodology should be able to situate ways in which workers from various geographical settings areRead MoreDiversity Is A Core Element For Successful Businesses1196 Words   |  5 Pagesshift towards globalization has led to a more diverse society. Diversity is a core element for successful businesses as it enables individuals, with different views and backgrounds, to work towards a common goal. Businesses who lack a diverse workforce are bound to face difficulty in a society where global corporations thrive off the creative minds of their diversified knowledge workers. There are four significant justifications as to why businesses should hire individuals who vary in race, ethnicityRead MoreKarl Marx And The Communist Manifesto Essay1691 Words   |  7 Pagestheory and critical theory. Marx closely analysed the economic interactions within the capitalist community, arguing that the unfair wages were being distributed to workers due to capitalism being driven by profit. This is known as the ‘Labour Theory of Value’. This theory illustrates how the rich are becoming richer and the poor and being coming poorer. For example, in 2015, at the top end of the spectrum, 34 million people dominate 113 trillion dollars. In comparison, at the bottom end of theRead MoreThe Problem of Childcare Essay1732 Words   |  7 Pagesunnecessary burden on employers in providing child care. Conclusion Though providing child care would incur additional cost and is cumbersome, employers should view it as a business investment. Support of workplace friendly policies such as childcare is an investment that clearly affects the bottom line of all businesses. Employee absenteeism, low morale, indifference and turnover carry significant costs to employers. In contrast, employee commitment, high morale, Read MoreMy Philosophy Of Adult Education1318 Words   |  6 Pagesmonetary. I am a firm believer that if one does what one loves, the dollar component will follow within time. As an African-American woman, I have experienced a great deal over the past 60+ years. Furthermore, as a Christian, my identity aligns with my race, culture and ethnic background concerning spirituality, and no it has not always been easy. However, I am most thankful for, George T. Doran, the originator of the S.M.A.R.T. Goals. The adult population in the United States shows that older adultsRead MoreBanana Wars: European Globalization and the Effect on the Caribbean2219 Words   |  9 Pageslast two decades as technological advances make it easier for people to travel, communicate, and do business internationally. Thus, Europe has been a leader in this advancement and has contributed greatly to the process the world calls globalization. â€Å"Globalization is an objective, empirical process of increasing economic and political connectivity, a subjective process unfolding in consciousness as the collective awareness of growing global interconnectedness, and a shot of specific globalizingRead MoreAn Introduction to Organizational Behavior1638 Words   |  7 Pagesinformational: monitor, disseminator of information, spokesperson ï  ® decisional: entrepreneur, disturbance handler, resource allocator, negotiator 3. Explain some of the benefits of studying OB - Improved managerial effectiveness and the company’s bottom line ï  ® sustain high performance over changing market conditions ï  ® improve individual and group productivity (reduce cost of employee turnover and of poor hiring decision) ï  ® increase organizational adaptability - More effective influencer ï  ® As

Mcdonald Case Study Free Essays

McDonald’s: On a Customer-Focused Mission More than half a century ago, Ray Kroc, a 52-year-old salesman of milk-shake-mixing machines, set out on a mission to transform the way Americans eat. Kroc bought a chain of seven stores already existing for $2. 7 million. We will write a custom essay sample on Mcdonald Case Study or any similar topic only for you Order Now From the start, Kroc preached a motto of QSCV—quality, service, cleanliness, and value. These goals became mainstays in McDonald’s customer-focused mission statement. Applying these values, the company perfected the fast-food concept—delivering convenient, good-quality food at affordable prices. McDonald’s grew quickly to become the world’s largest fast-feeder. The fast-food giant’s more than 32,000 restaurants worldwide now serve 60 million customers each day, racking up system-wide sales of more than $79 billion annually. In the mid-1990s, however, McDonald’s fortunes began to turn. The company appeared to fall out of touch with both its mission and its customers. Americans were looking for fresher, better-tasting food and more contemporary atmospheres. They were also seeking healthier eating options. In a new age of health-conscious consumers and $3 muffin and coffee at Starbucks, McDonald’s seemed a bit out of step with the times. McDonald’s was struggling to find its identity among its competitors and changing consumer tastes. The company careened from one failed idea to another. It tried to keep pace. None of these things worked. However, McDonald’s continued opening new restaurants at a ferocious pace, as many as 2,000per year. The new stores helped sales, but customer service and cleanliness declined because the company couldn’t hire and train good workers fast enough. Meanwhile, McDonald’s increasingly became a target for animal-rights activists, environmentalists, and nutritionists, who accused the chain of contributing to the nation’s obesity epidemic with â€Å"super size† French fries and sodas as well as Happy Meals that lure kids with the reward of free toys. Although McDonald’s remained the world’s most visited fast-food chain, sales growth slumped, and its market share fell by more than 3 percent between 1997 and 2003. In 2002, the company posted its first-ever quarterly loss. In early 2003, a troubled McDonald’s announced a turnaround plan—what it now calls its â€Å"Plan to Win. † At the heart of this plan was a new mission statement that refocused the company on its customers. The company’s mission was changed from â€Å"being the world’s best quick-service restaurant† to â€Å"being our customers’ favorite place and way to eat. The new plan centered on five basics of an exceptional customer experience: people, products, place, price, and promotion. Under the Plan to Win, the goal was to get â€Å"better, not just bigger. † The company invested in improving the food, the service, the atmosphere, and marketing at existing outlets. McDonald’s redecorated its restaurants with clean, simple, more-modern interiors and amenities such as live plants, wireless Internet access, and flat-screen TVs showing cable news. Play areas in some new restaurants now feature video games and even stationary bicycles with video screens. To make the customer experience more convenient, McDonald’s stores now open earlier to extend breakfast hours and stay open longer to serve late-night diners—more than one-third of McDonald’s restaurants are now open 24 hours a day. Moreover, MacDonald added healthier options, such as Chicken McNuggets made with white meat, a line of Snack Wraps, low-fat â€Å"milk jugs,† apple slices, Premium Salads. In 2008, when the stock market lost one-third of its value—the worst loss since the Great Depression— McDonald’s stock gained nearly 6 percent. Through 2010, as the economy and the restaurant industry as a whole continued to struggle, McDonald’s outperformed its competitors by a notable margin. QUESTIONS 1. What are the main environmental factors that affected MacDonald marketing strategy and way of doing business? 2. How MacDonald responded to the changing environment? (How these changes affected its marketing mix? ) How to cite Mcdonald Case Study, Free Case study samples

Quality in Customer Focused Operations †Free Samples to Students

Question: Discuss about the Quality in Customer Focused Operations. Answer: Introduction Customer satisfaction is the key to success to an organisation no matter whether the organisation is older or new. Unarguably, this is one such factor that differentiates between the different rival companies and that also narrows down the competition in the market by limiting the numbers of potential companies. The necessity to satisfy the needs of customers is also associated with a fact to identify the actual needs of customers. Different companies use different marketing strategies to identify the needs of customers; however, it can never be predicted that they have performed an absolute task, which would provide them a clear insight of their target customers. Many perceptions of the customers can now be understood with the help of different strategies such as mapping the customer journeys before they buy something. However, it is extensively difficult to take anything for grant as customer behaviour changes very frequently (Six Sigma Online Training Certification Information 201 7). Saudi Aramco is one of many such companies that have to satisfy the needs of its clients and the customers. It operates at the global platform with many products under their belt such as Natural Gas, Petroleum and few other Petrochemicals. It is one of the most valuable companies in the world in terms of market capitalisation. The operation is extensively complex. They carry loads of responsibilities with them in order to satisfy the needs of its clients. It is one of such companies, which is operating to produce oils and natural gas; however, it is also becoming a clearer reason behind the rising carbon footprint and the environmental pollution (Saudi Aramco 2017). The main purpose of this assignment is to analyse the operational values of the selected company. The paper aims to find some quality management related issues if there is any. Moreover, the paper also recommends solution to overcome the identified issues along with the challenges that might come underway on implementing the suggested improvements. Background of the selected organisation Saudi Aramco is one of few companies in the world, which is engaged in various oil related projects such as oil refinery. It came into existence to reduce the shortages of oil during World War I in the year 1933. After it came to the existence it took four long years to get the first success. It continues to move gradually since then. However, the real recognition came into the year 2005 when it became the largest company in the world in terms of market capitalisation. It is headquartered in Dhahran but it operates at the global platform by means of exploration, refining, production, chemicals, marketing and distribution. All those activities are in continuous monitoring of the Saudi Arabian Ministry of Mineral Petroleum Resources. It has deployed several tankers to ship refined oil, crude oil and gas to the different parts of world. It is a challenge to company like such to maintain an utmost standard of customer service and to satisfy the needs of its clients the customers. Quali ty management in this regard appears to be a challenging task to such an operation (Saudi Aramco 2017). Extraction of oil and gas- The oil and gas used to be at the lower most positions in between the rocks in an umbrella shape. The oil and gas stays there in the position and travels to an upward layer of the rock from which it was formed. The Saudi Aramco Company drills the water in the identified zone and forms a well, so that, the required oils and gas travels to the area. The process of drilling is very expensive and is successful in quite a low occasion too. The crude oil travels to the drilled well and from where it is collected at the ground level. It requires an investment of millions of pound for the exploration and extraction. The liquids that are collected in the created well are composed of water, gas and crude oil. It is important to separate the crude oil and the gas in order to transport those safely. The entire process requires a detailed analysis of few important factors such as identifying the porous rocks making an efficient reservoir rock, planning a research to id entify that which rocks have the highest level of porous in it and identifying the process of drilling identifying the hidden oil in the deep beneath of sea water (Long et al. 2012). Transportation of oil and gas- The process after extracting the oil is also very complicated and challenging as well. The extracted petroleum and oil needs to send to the refinery centres in order to refine the separated oils and gas. It can be done in two ways such as by sending it to the refinery house either through the pile lines or by the transport. Saudi Aramco has many such transporting vehicles that take the responsibilities to carry the extracted oils and gas to its refinery centres. Crude oil is often traced in the exterior region such as in the jungle, deserts and the Arctic. In such circumstances, it is then a very complicated and challenging task as well to transport the extracted oil and gas to the refinery house. The oil refinery centres then transforms the crude oil into useful products or services. The transformed products are then sent to the most parts of world. The products then can be transported to the different parts of world through various available means suc h as rail, road and by boats alongside the canals and the rivers. Saudi Aramco has deployed numerous transporting vehicles to conduct the mentioned task (Willersrud et al. 2013). Input resources- It includes many such as identifying the zone that has porous rocks, establishing a plant to form a well and using the different technologies such as upstream downstream to drill the sea water (Coday et al. 2014). Transforming activities- It includes the transformation of extracted oil and gas into crude oil and liquefied petroleum gas. The transformation happens after a long process of drilling. The activity produces some of most precious resources from the water (Kawagucci et al. 2013). Output products/services- There are various valuable products are obtained. The extracted gas and oil are then sent to the refinery house either through the pipelines or through the transporting modes. In the refinery house, some very valuable products are prepared, which are then sent to the different parts of world (Hyne 2012). Literature review on quality management According to Jhandir (2012), perceived value is necessary to met by the service providers. Customers generally perceive something after having a look on something and they also develop a perception up to a certain level. The author has believed that different firms across the globe have failed in meeting with the set expectations of the customers, which they have built up based on their perceived values. This is because of such fact it is necessary for different companies that they try to match up with the perceptions and the expectations that customers have from their clients. The author has made this understood that to maintain an utmost quality in the service it is necessary for the Saudi Aramco to match up the expected demand of the customers. This could be challenging but they have to do in order to attain the maximum ratings in the customer satisfaction level. In the opinion of Abd-El-Salam, Shawky and El-Nahas (2013), service quality is very much required in order to attain the maximum standard of customer loyalty over the brand. The authors have provided their opinion on the importance of service quality. They have affirmed that service quality and customer satisfaction are both directly proportional to each other. It further means that customers would be more loyal to the different companies across the globe if they receive an utmost service quality from their trusted brands. It means that the Saudi Aramco Company should ensure an utmost customer service standard in their offer products and services. If they do so they would be able to win the loyal views of numerous customers across the globe. Zhao et al. (2012) have viewed customer service as an utmost need for the organisation across the globe. The authors have said that customer service is an asset, which influences the behaviour of customers on their respective chosen brands. If a brand has highest standard of customer service then the one would receive a maximum level of recognition from the customers. This is indeed important because this would enhance the loyalty level in customers towards the one particular brand. This would also raise the responsibility level towards the customers on the trusted brands. A brand as such of Saudi Aramco would then need to maintain a highest level of quality in its products and the services in order to attain a highest level of loyalty of the customers across the globe. In other words,, this mean that the Saudi Aramco need to maintain the standard they have set related to their products and the services. This would not only enhance the loyalty level of customers but it would also enh ance the quality in service of the company. According to Izogo and Ogba (2015), satisfied customers will be loyal customers. This further means that these authors have argued that it is a waste to think of a tool to measure the customer satisfaction level. Customers who are satisfied they will be loyal to the brands and would go nowhere else to purchase their required products. The authors have indicated here clearly that the Saudi Aramco Company should look to improve its quality management standard. It should rather never think of observing the customer satisfaction level. This is because those who are satisfied customers they will also be loyal to their choice of brands. The Saudi Aramco Company needs to concentrate more on improving its quality of service. This would help the company gets more loyal customers and hence its customers will become loyal to the company. In the opinion of Khan (2012), if a firm improves its service quality level the firm will get more loyal customers. Nevertheless, it is necessary to have a significant number of loyal customers in order to attain the highest level of success. The brands will be more flexible with the changing market circumstances that have behind them a large number of loyal customers. Going the same way as stated by the author, it can be concluded that it is necessary for the Saudi Aramco that it retains the earned customer base and build up more loyal customers with help from quality service. This is the one way they will get maximum numbers of loyal customers and hence will also get a sustained business operation. According to Auka, Bosire and Matern (2013), there are certain factors that contribute to the customers in becoming loyal to a particular brand. Those factors are reliability, tangibility, assurance, responsiveness and empathy. According to the authors these five factors are necessary to maintain through utmost operational strategy. This will help the companies get a long list of loyal customers to their credit. On a same note, the Saudi Aramco Company should focus on maintaining the five sought factors by the authors. The company would be able to maintain its gained customer base and would also be able to get a new list of customers, which is very necessary to maintain a healthy business operation for a long span of time. As opined by Dhar (2015), there should be a committed act from the organisation as this is very important to get the utmost business success. The author has emphasised on a fact that the workforce should be efficient enough to be flexible under any sort of unexpected circumstances. The market is very volatile and so the demand of customers. This is because of such reason, it is important to have a workforce that delivers under the any odd situations. On a same note, it is important that Saudi Aramco should invest a significant amount in training its workforce on utmost technical skills. This way they would be able to justify their participation with the company and therefore, they would be able to deliver the perceived performance from them. In the opinion of Karani and Bichanga (2012), quality in service can be attained if there is leadership in place taking care of the entire operations. They have emphasised on leadership quality, which according to them matters a lot because it helps in gain the utmost quality in service. Leadership quality according to the authors will help in fight even in an unexpected situation. On a similar note, the Saudi Aramco Company needs to build up the leadership quality in its every employee. This would help the company prepare a bench of such talents who all can stand firm strong under any challenge. This will only bring the much required flexibility in the operation. Moreover, this will help the company in maintaining the utmost quality in service and will also help in get more such success in the future ahead. Quality problems identified in the chosen organisation There can also be some quality related challenges in the Saudi Aramco Company. One of such challenges is the exploration of innovation. This means that the company that invest much on exploring the different technologies would be more successful in extracting the oils. There can be situations at times when the Saudi Aramco Company fails to invest much on the exploring the possible innovation. This would be a very dreadful situation for the company as it will unintentionally provide other the opportunities. Nevertheless, it is very important to use innovative thoughts and tools to perform better in extracting the oils (Crespi and Zuniga 2012). Needs of skilled engineers is the other quality related issue that can hamper the reputation of the Saudi Aramco Company. It is necessary to check whether pipe lines are in proper condition or else it may become responsible for an unexpected accident. It is therefore very important that the company must have such skilled and dedicated engineers who are in continuous checkups of the pipeline. A regular check-up will ensure identifying the flaws if there is any. Moreover, this will facilitate a timely repairing of the damage if it is done (King 2014). Need of skilled drivers is also required to maintain a quality performance in the Saudi Aramco Company. This is because they transport the extracted oils and gas through road vehicles as well. A proper driving in this regard will be highly required in order to maintain a safe environment. Nevertheless, a reckless drive with such products in vehicle would result in a huge fire that might even hamper a large area and the population (Klauer et al. 2014). Recommended improvements Based on the expected quality related challenges, which have been mentioned in the above section following recommendations can be made to the Saudi Aramco Company: Encouraging the leadership quality in the leaders, so that, they invest huge amounts in purchasing the tools that are latest and highly useful in bringing difference to the service quality. Companies face this challenging to identify the exact locations where porous rocks are available. This also incurs them huge. In this regard, the use of innovative tools will result in better research and hence in larger extraction of oils. Training the engineers on the safety parameters for proper handling of pipelines is the other recommendation, which would prevent any unexpected accident. The training needs to be done under the guidance of a certified program as this would help in inhibiting the required element for becoming an expert operator of pipelines. Making strict policies for drivers is the last recommendation, which the Saudi Aramco Company should enforce. This would create fear among the drivers and they would drive safely. Expected challenges in implementing the improvements The implementation of the improvements would be challenging to some extent as well. Making investments on purchasing eh various new technologies to improve the operational quality is very much feasible to a company like Saudi Aramco. However, it might face challenge to really follow the behaviour of drivers. The implementation would only require documentation; however, the implementation would not ensure an entire reduction of the flaws. This will rather be a documented implementation; however, the company needs a practical implementation. Additionally, there is technology to track the motion of the vehicle; however, there is no such technology to check whether the driver is driving properly (Ferguson 2012). Conclusion Saudi Aramco is the most reputed company in the world in terms of market capitalisation. However, the study has shown that even the company like Saudi Aramco is required to use innovative tools and to have skilled workforce in order to stand against any challenge. The study has shown some expected quality related failure that the company can have. The company may face challenge to invest significantly in buying the innovative tools. It may also face challenges in having a skilled workforce. Nevertheless, the company needs to overcome the identified threats that could hamper the quality service of the company. The oil and gas extraction process is very challenging, which is why it is necessary to maintain a utmost quality in service in order to stay strong in competition or else other competitors will take away the generated advantage. To stay competitive and to be a quality service provider, it is necessary that the Saudi Aramco Company is flexible enough to cope with the unwanted ch allenges that might come underway. The counter of such challenge is only possible with innovative tools, trained skilled workforce and responsible drivers. The challenge to stay strong in competition is getting enlarged as the industry is witnessing the entrance of numerous new giants with passage of days. References Abd-El-Salam, E.M., Shawky, A.Y. and El-Nahas, T., 2013. The impact of corporate image and reputation on service quality, customer satisfaction and customer loyalty: testing the mediating role. Case analysis in an international service company.Journal of Business and Retail Management Research,8(1). Auka, D., Bosire, J.N. and Matern, V., 2013. Perceived service quality and customer loyalty in retail banking in Kenya. Coday, B.D., Xu, P., Beaudry, E.G., Herron, J., Lampi, K., Hancock, N.T. and Cath, T.Y., 2014. The sweet spot of forward osmosis: treatment of produced water, drilling wastewater, and other complex and difficult liquid streams.Desalination,333(1), pp.23-35. Crespi, G. and Zuniga, P., 2012. Innovation and productivity: evidence from six Latin American countries.World development,40(2), pp.273-290. Davies, R.J., Almond, S., Ward, R.S., Jackson, R.B., Adams, C., Worrall, F., Herringshaw, L.G., Gluyas, J.G. and Whitehead, M.A., 2014. Oil and gas wells and their integrity: Implications for shale and unconventional resource exploitation.Marine and Petroleum Geology,56, pp.239-254. Dhar, R.L., 2015. Service quality and the training of employees: The mediating role of organizational commitment.Tourism Management,46, pp.419-430. Ferguson, R., 2012. Learning analytics: drivers, developments and challenges.International Journal of Technology Enhanced Learning,4(5-6), pp.304-317. Hyne, N.J., 2012.Nontechnical guide to petroleum geology, exploration, drilling, and production. PennWell Books. Izogo, E.E. and Ogba, I.E., 2015. Service quality, customer satisfaction and loyalty in automobile repair services sector.International Journal of Quality Reliability Management,32(3), pp.250-269. Jhandir, S.U., 2012. Customer satisfaction, perceived service quality and mediating role of perceived value. Karani, S.R. and Bichanga, W.O., 2012. Effects of Total Quality Management implementation on business performance in service institutions: A case of Kenya Wildlife Services.International Journal of Research Studies in Management,1(1), pp.59-76. Kawagucci, S., Miyazaki, J., Nakajima, R., Nozaki, T., Takaya, Y., Kato, Y., Shibuya, T., Konno, U., Nakaguchi, Y., Hatada, K. and Hirayama, H., 2013. Post?drilling changes in fluid discharge pattern, mineral deposition, and fluid chemistry in the Iheya North hydrothermal field, Okinawa Trough.Geochemistry, Geophysics, Geosystems,14(11), pp.4774-4790. Khan, I., 2012. Impact of customer satisfaction and retention on customer loyalty.International Journal of Scientific Technology Research,1(2), pp.106-110. King, C.T., 2014. Sectoral Workforce and Related Strategies: What We Know and What We Need to Know.Connecting People to Work: Workforce Intermediaries and Sectoral Strategies. New York: The American Assembly, Columbia University, pp.209-238. Klauer, S.G., Guo, F., Simons-Morton, B.G., Ouimet, M.C., Lee, S.E. and Dingus, T.A., 2014. Distracted driving and risk of road crashes among novice and experienced drivers.New England journal of medicine,370(1), pp.54-59. Long, J.H., Aziz, T.N., Francis, L. and Ducoste, J.J., 2012. Anaerobic co-digestion of fat, oil, and grease (FOG): a review of gas production and process limitations.Process Safety and Environmental Protection,90(3), pp.231-245. Saudi Aramco. 2017.Saudi Aramco where energy is opportunity. [online] Available at: https://www.saudiaramco.com/en/home.html [Accessed 10 Oct. 2017]. Six Sigma Online Training Certification Information. 2017.The Role Of Quality Management In Customer Satisfaction. [online] Available at: https://www.sixsigmaonline.org/six-sigma-training-certification-information/the-role-of-quality-management-in-customer-satisfaction/ [Accessed 10 Oct. 2017]. Willersrud, A., Imsland, L., Hauger, S.O. and Kittilsen, P., 2013. Short-term production optimization of offshore oil and gas production using nonlinear model predictive control.Journal of Process Control,23(2), pp.215-223. Zhao, L., Lu, Y., Zhang, L. and Chau, P.Y., 2012. Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model.Decision support systems,52(3), pp.645-656.